Help Center

Troubleshoot faster, master new features, and get live support. Paper X keeps you in flow.

Popular: syllabus upload errors, AI notes export, campus billing

support_agent Helpline

Direct customer care

Call or WhatsApp: +91 90000 00000

public Global

Worldwide assistance

Email + async coverage for international campuses

menu_book

Notes & syllabus

Upload issues, unit splitting, formula rendering, and Markdown/PDF exports.

View guides arrow_forward

diversity_3

Projects & collab

Team invites, Kanban boards, progress snapshots, and mentor access.

Read tutorials arrow_forward

quiz

Tests & verification

Adaptive quizzes, proctoring, badge verification, and leaderboard resets.

See answers arrow_forward

Quick troubleshooting

Try these steps for the most common hiccups before writing to support.

looks_one
Refresh and re-upload the PDF. Ensure each unit heading is formatted consistently.
looks_two
For KaTeX errors, wrap math expressions in `$` or `$$` and avoid Word smart quotes.
looks_3
Check the Export pane for pending background tasks before downloading Markdown/PDF.

Still stuck? Reach support arrow_outward

Release highlights

sparkles
v2.3 — Notes composer upgrades: auto diagrams now support flowcharts, mind-maps, and tables in one click.
bug_report
Fixed watermark issue when exporting to PDF on iOS. Clear cache to use the latest renderer.
update
Coming soon: note templates for semester patterns and GATE/GRE style decks.

Top FAQs

Short answers to questions we get every day.

How do I invite my teammates to a project? add

Open the project → Team → Invite and share the link. Members join with campus email verification.

Can I undo a skill test submission? add

Tests auto-submit at time-out. You can request a reset within 30 minutes from the results page. Mentors can reopen attempts.

Where can I see my billing history? add

Go to Account → Billing. Download invoices, manage UPI mandates, and switch plans anytime.

Does Paper X work offline? add

Yes. Sync your syllabus once, then use notes and flashcards offline. Progress syncs when you reconnect.

monitoring Check system status support Chat with support

Priority support tiers

Faster responses for the teams that need it most.

bolt
Paper X Pro: direct Slack connect, monthly QBRs, 99.9% uptime SLA.
workspace_premium
Paper X Campus: faculty playbooks, dedicated success manager, on-site bootcamps.
handshake
Non-profits: subsidised plans with mentorship credits.

Roadmap & feature requests

Vote for the ideas you want us to ship next. The roadmap is updated every fortnight.

stacked_email

Smart note annotations: Inline AI explanations for each bullet.

group_add

Collab boards 2.0: Calendar-linked project sprints and task automations.

translate

Regional language decks: Tamil, Telugu, Kannada, and Bengali launch.

Submit a feature idea north_east

Need a human?

Our support engineers are available 9 AM – 9 PM IST. Outside these hours, we respond within 12 hours.

drafts support@paperx.ai calendar_today Schedule a coaching call